Shipping policy
Toasty Pet Shipping Policy
Last updated: [insert date]
At Toasty Pet, we work hard to ensure your order arrives quickly, safely, and with a little Aloha spirit. Below is everything you need to know about our shipping process.
📬 Processing Times
Orders are processed within 1–3 business days.
During high-volume seasons or new product launches, processing may take up to 5 business days.
You will receive a confirmation email once your order has shipped.
🚚 Shipping Times & Rates
We currently ship within the United States.
Standard Shipping
Delivery Time: 3–7 business days
Cost: Calculated at checkout or FREE for orders over $50 (you can change this amount)
Expedited Shipping
Delivery Time: 2–3 business days
Cost: Calculated at checkout
Priority Shipping
Delivery Time: 1–2 business days
Cost: Calculated at checkout
Note: Shipping times are estimates and may vary depending on carrier delays, holidays, or weather conditions.
📦 Order Tracking
Once your order ships, you will receive a tracking number via email or SMS.
You can track your package at any time using the link provided.
🏝️ Incorrect Addresses
Please double-check your shipping address before completing your order.
Toasty Pet is not responsible for orders shipped to an incorrect address entered by the customer.
If you notice a mistake, contact us within 12 hours so we can attempt to correct it before shipping.
🐶 Damaged or Missing Items
If your package arrives damaged or items are missing:
Take photos of the packaging and product.
Contact us at [your support email] within 48 hours.
We will happily replace or refund damaged items.
📦 Lost Packages
If your tracking number shows "Delivered" but the package is missing, please:
Check with neighbors, mailbox areas, and household members.
Wait 24 hours for potential carrier delays.
If still not found, contact us and we will assist with next steps.
🌍 International Shipping
International shipping is not available at this time, but we plan to offer it in the future.
🤝 Questions?
We’re here for you!
Email us at [your support email] and we’ll respond within 24 hours